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Warranty Terms & Conditions

Manufacturer Warranty

Sensational RV offers the original buyer of every Sensational RV caravan or camper trailer a 2-year Manufacturer Warranty and a 5-year Structural Warranty. This warranty guarantees that the workmanship and materials are free from defects.

The warranty period starts on the date of purchase.

Transferability

The warranty is transferable after a complete inspection by Sensational RV or an authorized inspector. Only the Structural Warranty is transferable once.

Repairs and Replacements

Sensational RV or an authorized repairer will handle warranty repairs and replacements. These services are typically free of charge, except for on-site repairs, which may incur a service call fee.

Unauthorized Repairs

Repairs undertaken by an unauthorized repairer are not reimbursed unless the owner has prior written consent from Sensational RV.

Exclusions

The warranty does not apply under certain circumstances, including when the RV has been:

  • Towed by a non-standard passenger vehicle.

  • Involved in an accident.

  • Storm damage or other acts of Nature.

  • Unauthorised modifications or repairs made or attempted.

  • Used for permanent residency.

  • Used for commercial purposes.

  • Used for purposes other than its design.

Additionally, specific types of damages are not covered, such as wear and tear from permanent living, tears or fading to fabric items, and damage caused by unauthorized repairs.

OFF-ROAD / SEMI OFF-ROAD POLICY

Sensational RV’s off-road range is designed for limited off road usage, with added strength and ground clearance. However, please note:

  • Water Exposure: These caravans or camper trailers should never be exposed to water crossings at or above body floor level.

  • Safe Towing: Towing at a safe speed on uneven surfaces is crucial.

  • Not for Extreme Conditions: Our off-road caravans and camper trailers are not suitable for hard impacts and heavy landings.

Exclusions for Off-Road Caravans

  • Impact or stone damage to body, chassis, or running gear.

  • Storm damage or other acts of Nature.

  • Unauthorised modifications or repairs made or attempted.

  • Soiling of fabrics and internal fitments due to dust or airborne substances.

  • Water damage from water crossings.

  • Movement or damage caused by dislodgment of appliances and fittings due to rough roads.

  • General damage arising from misuse.

Maintenance Items

The warranty does not cover maintenance items, which are the responsibility of the purchasers.

Separate Warranties

Equipment and fittings (such as cooking appliances, tires, and toilets) have separate warranties from their manufacturers and are not covered by the Sensational RV Warranty. If needed, Sensational RV can assist owners in making warranty claims with these individual component manufacturers.

How can I claim a Warranty?

You will need to contact Sensational RV and Once we receive a claim, it will be evaluated using photos, videos, or an in-person inspection if necessary to determine its validity.

If the claim is approved, we will obtain several quotes from a service center. Further inspections or repairs will be conducted once Sensational RV authorizes the cost coverage.

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